[Jules]

I do! I've written to the Country Manager a week ago lodging a complaint about the Club Manager but have not heard a word since. Any thoughts on what I should do next?
In answer to The Bear:

Hmmm good suggestion about writing to the UK. However, I'm probably going to write to the regional office first. You're right about their trainers/instructors: not all are certified ... what's worse, I'm not even sure if they're able to perform CPR should anyone collapse. Uh oh!